All orders are prepaid. We want to ensure you get what you want, where you want it, and when you want it. Cornerstone will contact you to verify your order and shipping details before processing your order.
Once your order is verified, and your payment clears, we will process your order. Orders are processed in the order they are received. It usually takes between 3-5 business days to create your order. Once processed, we will ship your order.
All kits ship via Freight carriers in the contiguous US only*. Freight carriers can only deliver curbside on a paved surface to areas they can drive into and out. You are aware of these limitations and can accept freight shipment at the address/location you are having the items shipped. For more information, see our shipping and payment info.
Cornerstone will provide you with updates on your order and a tracking number once it ships. When your order lands at the final terminal, you will be contacted by dispatch to arrange a delivery time. Someone must be present for delivery.
You can cancel your order before shipment for a full refund. Special orders may incur cancellation fees.
*In rare instances, free shipping is not available. There are a few remote places in the contiguous US that cannot accept direct shipments (Non-Direct Shipments). These are remote locations that are not near any shipping terminals. These locations require an extra third-party shipper to reach their destination. Therefore, we reserve the right to refuse free shipping to these destinations. You can elect to pay the additional expense of the third-party shipment or arrange pick-up of your materials at the nearest terminal. You probably know if you live in one of these locations, but we will inform you if your address fits in this category. We will not charge you without your consent.
You can always arrange to pick up the delivery at the nearest shipping terminal. There will be a window you must pick up your pallets. After several days, freight yards usually charge storage fees.
All orders are produced in the order they are received. Orders typically leave our yard in 7-10 working days. Once Your order ships, it can take an additional 5-10 working days to get to you.
You will be provided with updates on your order, as well as a tracking number once it ships. When your order lands at the final terminal, you will be contacted by dispatch to arrange a delivery time. Someone must be present for delivery.
Free shipping means shipping is included in the price. The cost of shipping freight is high. You may be able to return your order within 14 days of delivery. If you choose to do this, you will be responsible for paying for return shipping plus a 20% restocking fee. You will often get back less than half of your purchase price.
Please be sure of your decision before shipping tons of material nationwide. We do not want anyone to lose money on a purchase. We have all kinds of information available on this site. Contact us if you still have questions or can’t find what you are looking for. We will answer any questions you have.
Refunds will not be issued for order refusal due to the delivery method.